Customer loyalty through the optimal objection handling
Preparation is everything.
This is always relevant, especially for complaint management. After all, if you don't let the arguments and objections of a customer throw you off the rails, you have a better chance of success. Therefore, in our time, a polite but determined tenacity is required.
Each answer begins with a question: whoever sees customer objections as starting points for new sales arguments can only win in a conversation. The key is to always find new ideas for customer communication, thus creating an ideal basis for a functioning customer relationship.
Emotional, Social, Career
Prices & Time:
The workshops last 2 hours, a half, or even the whole day. Contact us for a personalized price offer.
DE, FR, EN
10 - 30 Participants
Organizations (management, employees)
We also offer this workshop online (as a webinar or an online course). Contact us for a personalized offer